Frequently Asked Questions
1. What payment you accept? >Currently we accept the payment from Paypal, Western Union Transfer, Alipay, Wire Transfer, CyptoCoins(BTC, ETH, LTC, DOGE).
2. When can the server be delivered? >For VPS users, the server setup time is 0-48 hours, generally can be delivered in 6 hours. For Dedicated Server users, the server setup time is 0-7 days, generally can be delivered in 2 days. Please be patient for server setup.
3. Can I use my own Windows license? >For dedicated server, no. For VPS, yes.
4. How can I know the traffic I used, >Please install a program to monitor your traffic if you really use a lot(check our knowledgebase), also we'll send you a notice you if you have exceed the traffic limit.
5. Can I register multi account for promotion? >No.
6. Can I install OS by my self? >For VPS users, yes, you just need to open a ticket, we'll load the ISO and enable VNC for you. For dedicated server users, you can do that if your server have IPMI access.
Knowledgebase
Also you can check our Knowledgebase at: http://client.sakuraserver.com/knowledgebase.php